Joto

PRICING AND PAYMENT:

1. Payment.  See below for approved methods of payment.

2. Ex Works. All our prices are Ex Works our warehouse.

3. Minimum order.  A $10.00 handling fee will be charged on orders under $75.

4. Prices. Prices are subject to change without notice. All merchandise will be shipped at prices in effect upon receipt of the order.

5. Payment method. Payment can be made using: Visa, MasterCard,  certified check, money order or bank wire transfer at the time of order.       
If you wish to pay using one of the above credit cards, we require that you complete a  Credit Card Authorization Form [PDF]. Please print the form, fill it out, sign it and fax it to us. Because of the rise in credit card fraud, you will also need to fax us a photocopy showing both sides of your card. When photocopying the credit card, please reduce the contrast on the copier so the copy is legible after it is faxed. If you prefer, you can also scan these documents and send them by e-mail.

6. Credit. We also offer credit terms to qualified applicants.  If you wish to apply for credit please complete our Credit Application form, sign it and fax it to us.  Allow three weeks for your application to be processed.

Once your application for credit has been approved you will be informed in writing that we have opened an account for you with a specified credit limit.

Credit terms are as follows:

a) Opening order to establish terms must exceed $250.00.

b) Our terms are net 30 days from date of invoice.

c) Overdue Accounts:

Credit will be restricted on any account with a balance over 30 days.
Credit will be suspended on any account with a balance over 60 days.
Interest will be charged at 1.5% per month (18% per annum) on accounts with past due balances. 

ORDERING:

1. Required information.  Please include the following information on all orders:

Full name, e-mail, telephone, and fax.
Full name of your company.
Full Billing Address.
Full Shipping Address.
Shipping method and/or specific shipping instructions.
Payment method.
Quantity, item # and/or description of each item on your order.

2. How to order.  You have 3 options for placing an order:

a) Place your order online.

b) Fax your order to:
    (800) 565-5622 
    (604) 320-1833

c) Call us at:
    (800) 565-5686 toll free    
    (604) 320-1803

3. Documents and tracking number.  Once your order is shipped, you will receive by regular mail your invoice including tracking information.  If you have provided us your e-mail address we will endeavor to send the tracking number by e-mail.

SHIPMENT AND FREIGHT:

1. Same day shipping deadline.
Orders must be processed before 11:30 am Pacific Time to qualify for same day shipping (subject to availability and order quantity).

2. Shipping options.
Our regular courier is UPS.  Your sales representative will be pleased to provide you with shipping costs based on your instructions, specific location and preferred shipping method.  Please specify shipping instructions at the time you place your order.  We can also charge the shipment to your account with a preferred carrier if you provide us with the account number. In most cases you will get a tracking number for your shipment.  Applicable taxes and duties are the responsibility of the customer.

3. Freight cost.  If you instruct us to arrange shipment of your order, the total charges on your invoice will include the corresponding freight charges. The total invoice amount including freight must be prepaid prior to shipping.

4. Goods Damaged in Transit.
In rare instances where damages or shortages of goods occur, customers are advised not to accept the goods from the shipper as having been received in good order. All shipments are deemed to have been received in good order unless we are notified in writing within a period of 10 days following delivery of the goods.


RETURN POLICY:

All Sales are final. All returns require prior authorization from our Customer Service department.  All returns must clearly display a Return Authorization Number (RAN) obtained from Customer Service. Packages not displaying a RAN will be refused. Authorized returns for goods other than defective merchandise will be subject to a 20% restocking charge plus return freight.  Our policy is to replace defective goods upon receipt rather than issue a credit.


WARRANTY:

Joto's liability is limited to the replacement of products which are found to be defective. This warranty  constitutes the sole liability of the manufacturer (or distributors) with respect to the product and is in lieu of and excludes all other conditions warranties, guarantees, obligations, rights or representations whether express or implied, and whether arising by operation of law or  otherwise. No representative of the manufacturer (or distributors) or any other person or entity has any authority to offer any other warranty on behalf of the manufacturer.